Main Number - 262-797-0427
Fax Number - 262-797-9920
Cell Number - 414-303-3359
Email -info@computingconnections.com

Users come to his part of the Website for a variety of reasons. Some just want to explore available of support options. Others end up here because they are in DISTRESS!

If you are in distress because ACT! is misbehaving, we recommend the following: (We are serious about this.)

First
Walk away. Do not trouble-shoot when your are angry or upset. Shut the computer down. Grab a cup of coffee. Talk to your boss or co-workers. Breathe deeply and relax.

Second
Copy the "sick" database to a local drive. NEVER trouble shoot the live database. Back-up again to be certain your original data will not be destroyed.

Third
Try to open the copied database. If it opens, and works, cheer "Rah." Copy the database back to the server. If not, proceed to step four.

Fourth
Document (write down) the difficulty. Take screen shots of any error message your receive. Write down the system information including operation system, version of virus software protector and the current ACT! database build. Note any other software that is running in the background. Also try to determine if an event, like the installation of a new operating system, occurred prior to the problems.

Five
Now make a call, email for help or explore other support options.