:: Phone: 262.797.0427 | Fax: 262.797.9920 | Email: info@computingconnections.com


Computing Connections, Inc.
4500 S. Sovereign Drive
New Berlin, WI 53151
Phone: 262-797-0427
Fax: 262-797-9920
Email: info@computingconnections.com

Support Options
Computing Connections, Inc. has been solving ACT! problems for over six years. We are confident in our ability to help you solve your ACT! problem. Listed below are several support options.

ASAP Support
This is where we roll up or sleeves and work together to help you solve your difficulty. Our job is to work with you to analyze your issue, create a diagnosis and provide action that will remedy the situation. We will include help articles sent by fax or email and/or remote on-line support via WebEx. You can purchase ASAP support in two ways:

Per Incident - $50.00 for the first half hour then $2.50 for each additional minute. Charges will not exceed $100.00 per incident.

Prepaid Support - At $150.00 for ten support incidents, this option offers the greatest value. An incident is one software issue or problem. In some circumstances it may take several phone calls to close the incident. The prepaid phone support contract is valid for one year from purchase date.

Office Visit - Occasionally you may need an on-site visit to resolve a particularly sticky issue. Our minimal fee for an on-site visit is $125.00. Mileage will be charged for visits over 50 miles round trip.