User Training ­ User training is conducted with the aim of teaching skills necessary to successfully manage contacts, schedules, correspondence and generate meaningful reports. Skill sets taught include data entry, data manipulation, scheduling activities, completing activities, managing groups, sending letters, sending and receiving emails, creating sales opportunities and generating reports.

ACT! Administrator Training ­ This training is designed for individuals responsible for the ongoing maintenance and support of an ACT! Database. It will equip participants with the ability to solve common software problems. Skills taught include data maintenance, data export/import, synchronization, ACT! design tools and security.

ACT! Automation ­ ACT! has many tools to automate repetitive tasks. This class will focus on creating, managing and evaluating the effectiveness of automated sales activities. Users will learn how to plan and implement automated processes using mail merge, email mail merge and broadcast faxing.

Customized ACT! Training ­ Organizations often prefer to customize training to meet specific employee learning objectives. The available list below represents training topics listed by levels of difficulty. By selecting specific areas, organizations can customize training. Computing Connections, Inc. incorporates flexible supplementary material that can be adjusted to match the training.

ACT! Training Topics

1 Data Entry
2 Record Navigation
3 Understanding the database layout. Contact View, Contact List View,   Group View, etc.
4 Using the Lookup Features
5 Understanding Lookups/Queries
6 Scheduling activities from contact records and calendar.
7 Completing activities from the contact record, calendar and task list.
8 Creating Groups, Adding Groups to Contact Records
9 Activating Groups
10 Scheduling Sales Opportunities
11 Completing Sales Opportunities
12 Printing a mail merge letter
13 Printing ACT! reports
14 Printing Labels and Envelopes
15 Sending email
16 Receiving email
17 Creating an Activity Series
18 Creating Group Rules
19 Creating Mail Merge Letters
20 Creating Mail Merge Emails (html)
21 Creating and using advanced queries
22 Importing and Exporting Data
23 Using the Replace Feature
24 Database Maintenance, reindexing, backup, user setup
25 Setting ACT! Preferences
26 Customizing ACT! Layouts
27 Customizing ACT! Reports
28 Understand ACT! Table Structure