Bio - Thomas L. Koller (President of Computing Connections, Inc.)
Computing Connections, Inc., owned by Thomas L. Koller, has been in business for over 15 years. A Certified ACT! Consultant since 2001, Mr. Koller boasts a customer base of over 300 companies and organizations. He has seen ACT! grow from a simple sales management tool to a powerful Customer Relationship Management (CRM) platform using Microsoft SQL as its database engine. As such, he has configured ACT! to run on desktops, servers, laptops, smart phones and tablet computers. Tom also provides customers with the option of hosting their ACT! database off site (Cloud Computing).
Mr. Koller has vast experience in all aspects of ACT! Software Consulting including the following:
System Evaluation - Careful evaluation of existing sales and marketing systems and their associated protocols with an emphasis placed on unearthing areas for improvement.
System Recommendation - Constructing detailed implementation plans that meet customer specifications while adhering to budget limitations. Recommendations frequently include the customization of ACT! to meet unique customer needs.
Installation - Tom follows tried and true installation procedures honed sharp by 17 years of experience including integration of ACT! Software with other programs such as Outlook, Access, Excel, Quickbooks and Sage50.
Training - Customized training to fit the learning styles of users delivered through webinars and/or face-to-face instruction.
Support - Experience yields results. Mr. Koller quickly diagnoses problems and locates the resources necessary to resolve them.
Below is a recent testimonial created by Judie Taylor, President and CEO, of DUECO, Inc., the largest final-stage manufacturer and distributor of Terex Utilities products in the nation.
Over the last 5 years, we have really ramped up our marketing program at DUECO, Inc. by more fully utilizing and optimizing ACT! Software. Today, our entire sales team of 20 Territory Managers in our 17 state distribution region log their contacts, discussions and forecasts in the system. We are able to understand our customers better, manage their expectations, communicate better internally, reduce our risk should we have sales personnel turnover, and utilize those forecasts as a key tool for our production and capacity planning. We apply the segmentation features to execute targeted mailings with SwiftPage, which provides us with great analytics regarding open rates. We can even see exactly who is clicking through to our website on any given topic. Those leads are forwarded to our sales team for immediate follow up. Recently, our distribution footprint expanded to the states of Montana and Wyoming and we immediately utilized our ACT database to create and target a layered communication plan that is netting immediate customer response and calls to our sales team. ACT has become a very key marketing tool that not only helps to drive our business growth, but helps us to remain a customer centric organization.
Mr. Koller has vast experience in all aspects of ACT! Software Consulting including the following:
System Evaluation - Careful evaluation of existing sales and marketing systems and their associated protocols with an emphasis placed on unearthing areas for improvement.
System Recommendation - Constructing detailed implementation plans that meet customer specifications while adhering to budget limitations. Recommendations frequently include the customization of ACT! to meet unique customer needs.
Installation - Tom follows tried and true installation procedures honed sharp by 17 years of experience including integration of ACT! Software with other programs such as Outlook, Access, Excel, Quickbooks and Sage50.
Training - Customized training to fit the learning styles of users delivered through webinars and/or face-to-face instruction.
Support - Experience yields results. Mr. Koller quickly diagnoses problems and locates the resources necessary to resolve them.
Below is a recent testimonial created by Judie Taylor, President and CEO, of DUECO, Inc., the largest final-stage manufacturer and distributor of Terex Utilities products in the nation.
Over the last 5 years, we have really ramped up our marketing program at DUECO, Inc. by more fully utilizing and optimizing ACT! Software. Today, our entire sales team of 20 Territory Managers in our 17 state distribution region log their contacts, discussions and forecasts in the system. We are able to understand our customers better, manage their expectations, communicate better internally, reduce our risk should we have sales personnel turnover, and utilize those forecasts as a key tool for our production and capacity planning. We apply the segmentation features to execute targeted mailings with SwiftPage, which provides us with great analytics regarding open rates. We can even see exactly who is clicking through to our website on any given topic. Those leads are forwarded to our sales team for immediate follow up. Recently, our distribution footprint expanded to the states of Montana and Wyoming and we immediately utilized our ACT database to create and target a layered communication plan that is netting immediate customer response and calls to our sales team. ACT has become a very key marketing tool that not only helps to drive our business growth, but helps us to remain a customer centric organization.